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FAQs

Delivery

How long does shipping take?

We process orders within 1-2 days and send special delivery via royal mail which in most circumstances takes 1 day. 

 

How much does shipping cost?

  • UK - £5
  • EU - £14
  • RoW - £18

 

Orders

What if I need to change or cancel my order?

We process orders quickly, but we’ll do our best to accommodate any changes to your order.

Please contact us on orders@blackjamm.com as soon as possible.

 

Can I change my delivery address?

You cannot change your address, however, orders are cancelable for an hour after they are placed.

 

What taxes and duties will I have to pay for orders outside the EU?

You may need to pay customs or import duties on your order, once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be.

Please talk to your local custom office to see what taxes and/or charges there may be on your order. 

 

Where's my package?

In order to check the status of your package please go to the Royal Mail website for the UK or UPS for all other countries and enter your tracking number.

We send tracking numbers in your order confirmation email. If you have any concerns, don't worry, reach out at orders@blackjamm.com and we'll get to the bottom of any issues. 

 

Returns

What’s Black Jamm’s return policy?

We offer complimentary returns on any UK orders as long as you notify us within 14 days of receiving your order. The items must be unworn, unwashed, and undamaged.

Don't worry, we've got your back man! 

 

How do I return my order?

All returns must be sent back within 14 days of receiving your order. You will receive the value of the cost of delivery only if the item is faulty or incorrect.

In order to receive a refund the item(s) must be unused, be in the original packaging, in perfect condition and be accompanied by the original proof of purchase. 

You can see full details on the return process here.

 

When can I expect my refund?

Please allow 4 days after receiving your return for a refund to be processed. We'll send you an email when your item has been received and a refund processed.

 

Can sale items be returned?

Only regular priced items may be refunded, sale items can only be exchanged for store credit.